Shipping policy
SHIPPING POLICY
Last Updated: July 2, 2026
Thank you for shopping with Austral Origins.
All of our products are custom-printed and made-to-order specifically for each customer. The information below explains our production, shipping, and delivery process.
1. ORDER PROCESSING
Once your order is placed, it enters production immediately.
Because our products are made to order, please allow approximately 2 to 4 business days for production, quality inspection, and packaging before shipment.
Production times may be slightly longer during holidays, peak seasons, or periods of exceptionally high order volume.
2. SHIPPING TIMES
United States:
Estimated delivery time after shipment is approximately 3 to 7 business days.
Canada:
Estimated delivery time after shipment is approximately 5 to 10 business days.
International Orders:
Delivery times vary depending on the destination country and local customs processing.
Please note that all shipping timeframes are estimates and are not guaranteed delivery dates.
3. SHIPPING CONFIRMATION AND ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active after shipment.
4. SHIPPING ADDRESSES
Please carefully review your shipping information before completing your order.
Austral Origins is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If an order is returned due to an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before reshipment can be arranged.
5. DELAYS
Although we work with trusted production and shipping partners, delivery delays may occasionally occur due to factors beyond our control, including:
- Severe weather conditions
- Holidays and peak shopping seasons
- Carrier service disruptions
- Customs inspections for international shipments
- Natural disasters or other unforeseen events
Austral Origins is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
6. LOST PACKAGES
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We will work with the shipping carrier to investigate the issue and, if the package is confirmed lost, we will provide either:
- A replacement order; or
- A full refund.
7. CONTACT US
If you have any questions regarding your order, shipping information, tracking updates, or delivery status, please contact us:
Austral Origins
Website: https://australorigins.com
Email: support@australorigins.com