Privacy policy

Last Updated: July 2, 2026

Austral Origins ("we," "us," or "our") operates this website and online store located at https://australorigins.com. Our store is powered by Shopify technology, which allows us to provide our products and services to customers worldwide.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, make a purchase, contact us, or otherwise use our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact Information
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number

Payment Information
- Payment method
- Transaction details
- Payment confirmation

Important: Austral Origins does not store your full credit card information. Payment information is securely processed through Shopify and its authorized payment providers.

Account Information
- Username
- Password
- Preferences and settings

Order Information
- Products viewed
- Products added to cart
- Purchases
- Returns and exchanges
- Order history

Communications
- Customer support requests
- Emails and messages sent to us
- Feedback and reviews

Device and Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Cookies and similar technologies
- Website usage information

2. How We Collect Information

We may collect personal information:

Directly From You
- When you create an account
- When you place an order
- When you subscribe to our communications
- When you contact customer support

Automatically
- Through cookies
- Analytics tools
- Device identifiers
- Website activity tracking technologies

From Service Providers and Partners
Including:
- Shopify
- Payment processors
- Shipping providers
- Print fulfillment partners, including Printify
- Marketing and analytics providers

3. How We Use Your Information

We use your personal information to:

Process Orders
- Confirm purchases
- Process payments
- Fulfill orders
- Arrange shipping
- Manage returns and refunds

Provide Customer Support
- Respond to inquiries
- Resolve issues
- Communicate order updates

Improve Our Services
- Analyze website performance
- Improve customer experience
- Develop new products and services

Marketing and Communications
- Send promotional emails
- Inform you about new products and offers
- Deliver personalized marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention
We use your information to:
- Verify transactions
- Detect fraudulent activity
- Protect our customers and our business
- Maintain the security of our Services

Legal Compliance
We may process information to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our policies and agreements

4. How We Share Information

We may share personal information with trusted third parties only when necessary to operate our business, including:

- Shopify and related service providers
- Payment processors
- Shipping carriers
- Print fulfillment providers, including Printify
- Analytics and marketing providers
- Legal authorities when required by law

We do not sell your personal information to third parties.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

- Keep you signed into your account
- Remember your preferences
- Improve website functionality
- Analyze website traffic and performance
- Provide personalized experiences and marketing

You can manage cookie preferences through your browser settings.

6. Data Security

We implement commercially reasonable security measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

- Provide our Services
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your data
- Object to certain processing activities
- Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

9. International Data Transfers

Because we operate globally, your information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate.

We use appropriate safeguards to protect your personal information during such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Austral Origins
Website: https://australorigins.com
Email: support@australorigins.com