Privacy policy

Austral Origins manages this store and website, including data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the "Services"). Austral Origins is powered by Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

We kindly ask you to read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Information We Collect or Process When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymously collected data or data that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact Details: including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial Information: including credit card numbers, debit card numbers, financial accounts, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account Information: including your username, password, security questions, preferences, and settings.

  • Transaction Information: including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with Us: including information you provide in your communications with us, for example, when submitting a customer service claim.

  • Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.

  • Automatically through the Services: including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers: including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information Depending on how you interact with us or what Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: We use your personal information to provide you with the Services, which includes fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and the items that interest you, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience.

  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, as well as showing you online advertisements about products or services on the Services or on other websites.

  • Security and fraud prevention: We use your personal information to authenticate your account, offer a secure shopping and payment experience, detect, investigate, or act against potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and guarantee the security of our services.

  • Communications with you: We use your personal information to offer you customer support, respond to your requests, provide services efficiently, and maintain our business relationship with you.

  • Legal reasons: We use your personal information to comply with applicable law or respond to valid legal proceedings.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order management, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising.

  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations.

Relationship with Shopify The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. To help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself. You can consult the Shopify Consumer Privacy Policy for more details.

Data Security and Retention Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." The time for which we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information (Right of access, erasure, rectification, data portability, and the right to object to directed advertising). You can manage your communication preferences and opt out of promotional emails at any time by using the unsubscribe option link inside our emails.

Complaints & International Transfers If you have any complaints about how we process your personal information, please contact us using the details below. Please note that we may transfer, store, and process your personal information outside the country in which you reside, using recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCCs).

Contact Us If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us directly at australorigins@gmail.com.